Policies

Please take some time to review our policies.

Reservations:

We request that reservations with Westlake Pet Love be made as far in advance as possible. This is especially necessary around the holiday season. Reservations are on a first come first serve basis and it is in your best interest to schedule with us as soon as possible. At least two weeks is recommended for the holiday season and five days in advance during any other time of the year.

Cancellations:

Holidays are peak season for us. We ask that you notify Westlake Pet Love within one week if you need to cancel your reservation. This policy is necessary due to high demand. We request a seventy-two hour cancellation notice during any other time of the year. Any cancellation received in less than the time required by Westlake Pet Love will be charged for the cost of the session.

Consultation:

We require an initial consultation before you leave your pets in our care. The consultation is to familiarize us with your pets and your home and to discuss the routine that will be established in your absence. If you wish to take advantage of our home monitoring services, this will also be discussed at the initial consultation. There is no charge for the initial consultation.

Keys:

We require that two house keys be left with us at the initial consultation. One remains in our office safe. The other goes to your pet sitter. Both keys are coded so that they cannot be matched to your personal information. We encourage you to leave a key on file with us, as this will make any future visits more convenient all around. Whereas there is no charge for the initial consultation and collection of keys, there is a $5 fee added to your invoice for any future key pick ups and all key drop offs.

Tags:

We recommend that all dogs and cats wear current vaccination and identification tags at all times.

Forms:

We request that all information forms be filled out in full and in our possession at the end of the initial consultation. Forms can be downloaded here and filled out prior to our initial consultation. This will free up a lot of time during our initial consultation and allow us to spend more time getting to know your and your pets.

Payment:

We request that payment be made in full before you leave for your trip. We accept checks, cash or you may pay by credit card through PayPal via online invoicing if you give us advanced notice.

Insurance and Bonding:

All of our sitters at Westlake Pet Love are insured and bonded by Business Insurers of the Carolinas. You can rest assured that your pets and your home are in trusted hands while you are away.